Privacy Policy

Introduction

Whiting Electrical Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are owned and operated by Brad Whiting and are proud to serve Greenville, NC, and the surrounding communities.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Information You Provide to Us

We collect personally identifiable information that you voluntarily provide to us when you fill out a contact form or request services. This information includes:

• Contact Form Data: When you use our contact form, we collect your Name, Email Address, Phone Number, Zip Code, and any other information you choose to provide in your message. This data is processed through our customer relationship management software, LeadConnector.
• Appointment Booking Data: When you schedule an appointment through our online booking system, we use a third-party service called Housecall Pro. The information collected may include your name, address, phone number, email address, and details about the electrical service you require.

Anonymous Usage Data

We use Google Analytics to collect anonymous information about your use of our website. This data is not personally identifiable and is used to help us understand our website traffic and improve user experience. The information collected may include:

• Your browser type and operating system
• The pages you view on our site
• The time you spend on our site
• The referring website address

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your inquiries, questions, and provide you with a quote for our services.
• Schedule, manage, and confirm your electrical service appointments.
• Send you appointment reminders, updates, and follow-up communications.
• Analyze website usage to improve our website design, services, and marketing efforts.
• Comply with legal and regulatory requirements.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information with third parties that perform services for us or on our behalf, but only as necessary to provide our services to you.

• Service Providers: Your information is shared with our third-party service providers, Housecall Pro (for appointment booking) and LeadConnector (for contact form management), to facilitate our business operations.
• By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on us; (2) protect and defend our rights or property; and (3) act under exigent circumstances to protect the personal safety of users of our Site, or the public.

Third-Party Services

Our website uses the following third-party services:

• Housecall Pro: Used for online appointment booking. You can review Housecall Pro’s Privacy Policy to understand how they handle your data.
• LeadConnector: Used to manage our contact form submissions.
• Google Analytics: Used for website traffic analysis. You can learn more about how Google uses data by visiting Google’s Privacy Policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights and Choices

You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Whiting Electrical Services
Brad Whiting
2619 Crockett Dr, Greenville, NC 27858
(252) 576-6105